Goldsmith Global Corporation Limited
T/As Mistbegone Double Glazing Repairs
CONDITIONS OF TRADING
T/As Mistbegone Double Glazing Repairs
CONDITIONS OF TRADING
- DEFINITIONS OF THESE CONDITIONS: (a) In these general conditions “the Company” shall mean Goldsmith Global Corporation Limited T/As Mistbegone Double Glazing Repairs“the Buyer” shall mean the person, firm or company to whom any quotation is addressed or with whom any contract is made. “The goods” shall mean the goods agreed to be sold and described in the face hereof.”The place of installation and/or repair” shall mean the place of the installation and/or repair indicated in the quotation or contract, also near thereto as the installation and/or repair vehicle can safely get. (b) In these general conditions any reference to goods shall, where the goods are sold for installation and/or repair by instalments includes a reference to each instalment.
- ORDER ACCEPTANCE: All orders are accepted by the company on the understanding of compliance with these general conditions of trading. Any variation of these conditions is inapplicable unless accepted in writing by the company.
- BUYERS RIGHT TO CANCEL: Under the Buyers Right to cancel Regulation the buyer has a right to cancel the contact during a period of 14 calendar days from the date of the signed contract. During this period if the buyer chooses to cancel the contract any money paid by the buyer will be refunded. However, if the buyer has already given written approval for goods or services already provided. If the buyer wish to cancel the contract they must do so in writing and deliver personally or send by post to Misty House, Ryes Lane, Hatfield Heath, Bishop's Stortford, Herts, CM22 7BP or email to firstname.lastname@example.org If the buyer so wishes they can down load CUSTOMER CANCELLATION NOTICE from this website. If work needs to start prior to the 14 day cancellation period a form WORK COMMENCING PRIOR TO THE EXPIRY OF THE CANCELLATION PERIOD must be completed and signed by the buyer and dated. A copy of this form can be down loaded from this website. Appointments made to call to site to confirm the quotation details given by the company are subject to a charge of £2.00 per mile each way travelling by the company, if the contract is signed by the buyer a refund will be given by the company to the buyer against the contract price.
- DATE OF INSTALLATION AND/OR REPAIR: The date or dates of installation and/or repair known as the works quoted or agreed by the company are given in good faith but without obligation. If the company is hindered or prevented from obtaining transport in arranging for the installation and/or repair known as the works of the goods by war, strikes, riots or any other cause whatsoever beyond the control of the company, the time of installation and/or repair known as the works shall at the company’s option is extended. Where a period is named for installation and/or repair known as the works and such period is not extended by the company in the before mentioned circumstances, the buyer shall take installation and/or repair known as the works within that period. The company shall not be liable for any loss, damage or delay to the failure of the company for any reason whatsoever to install and/or repair known as the works or arrange for the installation and/or repair known as the works of the goods on or by the dates of installation and/or repair known as the works quoted.
- PAYMENT OF GOODS: Payment is due on the day of completion of the installation and/or repair known as the works. Payment can only be made in cash or by bank transfer direct to the company's back account as shown on the contract or by credit/debit card paid directly into the credit/debit card companies account via Checkatrade.com website, no other form of payment will be accepted by the company. All invoices will be issued within fourteen days of the payment being made by the buyer to the company as long as the balance due has been paid in full.
- SPECIFICATION: What specifications are to be supplied, the buyer shall supply such specifications in reasonable time to enable the company to complete the installation and/or repair known as the works within the period named.
- CONDITION AND WARRANTIES: No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear or quality of the goods supplied or that they will be suitable for any particular purpose or for use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to the company.
- GUARANTEE - REPAIR OF THE BUYERS EXCISING DOUBLE GLAZED SEALED UNITS(S): If within 12 to 52 weeks of a double glazed sealed unit being repaired there is still condensation between the two layers of glass, the buyer can ask the company to install a brand new double glazed sealed unit at the cost shown on the signed contract. Failure to pay the full balance due on completion of the works will make any guarantee invalid.
- GUARANTEE - REPLACEMENT DOUBLE GLAZED SEALED UNIT(S): The company offers the buyer the manufactures guarantee which can be up to ten years from the date of the supply of the double glazed sealed unit(s) to replace the double glazed sealed unit(s) if the unit(s) fail within this period of time as long as the following is adhere to by the buyer. a) PVCu and Aluminium windows and/or doors the above applies as long as the double glazed sealed unit(s) have not been or tried to be removed from the frame(s) or damaged in any way by the buyer or a third party with or without the buyers permission and the the drainage holes have been cleared from time to time by the buyer or there third party. b) Wooden windows and/or doors the above applies as long as the double glazed sealed unit(s) have not been or tried to be removed from the frame(s) or damaged in any way by the buyer or a third party with or without the buyers permission and that the gaps between the beads (that hold the double glazed unit(s) in place) and the double glazed sealed unit(s) are filled with a butyl glazing putty compound or an acrylic sealant and the the area around these beads are painted or varnished by the buyer or third party overlapping the double glazed sealed unit(s) by 1 to 2 mm as by painting or varnishing these gaps, joints and areas this will help to stop the weather (rain) entering the frame(s) and rotting the wood and damaging the double glazed sealed unit(s). Should the above double glazed sealed units fail and the above works have not been completed within 4 weeks of the unit(s) being installed then no claim by the buyer can be made to have the unit(s) replace free of charge by the company. Failure to pay the full balance due on completion of the works will make any guarantee invalid.
- DEFECTIVE REPLACEMENT DOUBLE GLAZED SEALED UNITS: If the double glazed sealed unit(s) have any blemishes, scratches or marks on the face of the glass or inside the double glazed sealed unit(s) that can be seen when standing two metres from the frame and looking through the glass of the double glazed sealed unit(s) if the buyer so wishes can be exchanged free of charge by the company as long as the buyer informs the company within seven days of the installation of the double glazed sealed unit(s).
- LEADED DOUBLE GLAZED UNITS: Where leaded units are repaired an additional document must be signed by the buyer and the company entitled “Test Injection”
- TOUGHENED UNITS: If the company have not detected that the unit is toughened glass and the unit explodes whilst being drilled, then the buyer will be charged for a replacement toughened unit at the price shown on the contract.
- COMPLAINTS PROCEDURE: The company always endeavour to provide the best service and products for the buyer. However, on rare occasions, the company recognise that there may be times where the buyer may not be completely satisfied. As soon as possible after the completion of the work, the buyer should inspect the work to ensure everything has been carried out to the companies usual high standards. In the unlikely event, there is anything no to the buyers satisfaction, the buyer should contact the company as soon as possible. Either telephone the company on 01279 260143 or write to the company at Misty House, Ryes Lane, Hatfield Heath, Bishop's Stortford, Herts, CM22 7BP or email the company at email@example.com and the company will aim to respond within 3 days of receiving the complaint and where possible will provide the buyer with a date to remedy any issue.
- ALTERNATIVE DISPUTE RESOLUTION: Where the company are unable to resolve a complaint using the companies own procedure, the company as members of "Which Trusted Traders" will use Dispute Resolution Ombudsman for dispute resolutions. In the unlikely event that the company cannot remedy the buyer's complaint to their satisfaction the buyer may wish to refer the complaint to them. If the buyer wishes to do so the buyer should contact "Which Trusted Traders" in the first instance on 0333 241 3209.
- PRICE: Unless otherwise stated, all prices quoted are ex company, current at the date of quotation and are subject to variation in price ruling at the date of installation and/or repair known as the works.
- OWNERSHIP OF THE GOODS: The goods shall remain the property of the company absolutely until the buyer makes payment in full. Unless otherwise agreed in writing, the buyer will pay for the goods in cash or bank transfer direct to the company's bank account upon installation and/or repair known as the works. If the buyer cannot accept installation and/or repair known as the works on the agreed date, then the balance of the purchase price in full must be paid to the company within 2 weeks from the agreed date and thereafter a storage charge will be made unless otherwise agreed in writing by the company.
- The Contract (Right of Third Party) Act 1999 shall not apply to this Conditions of Trading.
- The Rights: The Law of England shall govern the rights and obligations of the company and the buyer shall submit to the determination of the disputes by the Courts of England.
- DEBTS: The Company reserve the rights to assign debt to a third party.